1. Communication Best Practices

At LanguageBird, we communicate all the time with students, parents, schools, and each other! Sometimes it can be confusing to figure out who to go to for help, but also to remember all our communication policies.

In this section, you will work through the following scenarios to learn how to problem-solve situations that involve communicating as a LanguageBird instructor.

We do not expect you to know all of LanguageBird’s policies off the top of your head. When in doubt about Protocols, Policies, and Procedures, you can refer to this linked list of them at any time! In fact, we recommend using this page as a reference and keeping it open as you work through the scenarios below.

These activities are intended not only to teach you about common communication scenarios at LanguageBird, but also how to refer to the Protocols, Policies, and Procedures page to find the information you’ll need on the job.

This is also a good time to remind you of the Support Form. This is where you will report issues or make inquiries about any topic like academics, technology, attendance, enrollments, etc. The only time you won’t use this form is in case of emergency, a crisis situation, or a personal issue.

Did you check it out? Let’s dive in!

Scenario 1: Handling Lateness
Scenario 2: No Response to Intro Email
Scenario 3: Good vs. Bad Email